ICM Consulting Services

Founded in 1989, the Institute for Crisis Management is a research-based crisis communications consulting firm with clients in the U.S. and abroad. ICM develops communications that minimize the disruption and financial impact of a sudden or smoldering crisis event so the client's business can be returned to normal, profitable operations in the shortest possible time. ICM's crisis management and communications services include:

• Crisis Communications Consulting to help reduce the likelihood of an internal business problem going "public" or minimize the reaction if disclosure of the crisis cannot be avoided
  

• The ICM Crisis Database to anticipate the likely aftershocks in a developing crisis, or analyze significant business crisis trends, using data from more than 104,000 records in ICM's proprietary database of business crisis news stories since 1990

• Crisis Research for management briefings and proposals. Compelling graphs and news headlines from the ICM Crisis Database illustrate the types of business crisis events that could disrupt the organization.
  

• Crisis Communications Plans to ensure the management has accurate information quickly when a sudden crisis occurs and that a timely, response is provided to any inquiries
  

• Crisis Communications Workshops to teach proven techniques for detecting and preventing crises from erupting and for communicating to minimize the damage if a sudden crisis occurs
  

• Spokesperson Training to provide designated spokespersons with appropriate techniques for preparing and responding to the news media, government officials and other key publics when a crisis erupts and goes "public"
  

• Sudden and Smoldering Crisis Worksheets to ensure that effective fact gathering, management notification and external communications are incorporated into existing contingency plans.
  

• Crisis Debriefings to provide top management with an objective assessment of how a crisis was managed, based on comments of key employees, government officials and others who were directly involved.

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